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Return & Privacy Policies

Please read our Return Policy below and contact us if you have any questions or concerns.

We do our best to provide detailed information about each product on our site to assist you prior to making any purchase decisions.


RETURNS

Please remember, we are a small store and our inventory consists of a limited amount of stock, replenished only upon demand. All products are thoroughly examined for any damages prior to shipping to ensure that you receive the item in excellent condition.

In the case that you receive an item that has been damaged during transit, please contact us immediately (within 48 hours of receipt) so that we may assess the situation and arrange for either an exchange for the same item, or in the case that the item is unavailable, a return-authorization and refund.

Any exchange or refund is contingent upon inspection of the item once we have received it. Returns are only accepted if the item is unworn, unwashed, and free of purchaser-damage. The purchaser is responsible for the return shipping cost, and encouraged to track and insure all shipments, as we will not be responsible for any items lost during transit.

When returning items, please fill out and include the Return Slip that is attached with your shipment paperwork. On this slip, state the reason for your return, and if you are requesting an exchange, indicate your newly requested product; specifying size and color (if available).

All returns and refunds will be processed in the name of the purchaser.

Please feel free to contact us with any questions or concerns:
order-assistance(at)erikhartley(dot)com


PRIVACY POLICY

Orangehart Records, LLC respects your privacy. Any and all information collected on our site will be kept strictly confidential and will not be sold or disclosed to any third party individual, company or organization. Any information you provide us with will be held with care and will not be used in ways that you have not consented to. All transactions are completed with PayPal, a secure website to be sure your credit card information is absolutely safe. Please also see their privacy policy by clicking here.